FAQ

Portland is a city known for its vibrant character, natural beauty, and diverse mix of neighborhoods. Whether you’re drawn to the buzz of downtown living or the tranquility of tree-lined communities, you’ll find a place that perfectly fits your lifestyle. Here are some of the best neighborhoods to consider when looking for an apartment in the Portland area:

• West Haven-Sylvan
  Home to Commons at Sylvan Canyon, this neighborhood offers a peaceful, wooded setting just minutes from downtown. Residents enjoy a balance of suburban comfort and city convenience, with nearby parks, walking trails, and quick access to major highways for easy commuting.
• Goose Hollow
  Nestled at the base of the West Hills, Goose Hollow combines historic charm with modern urban living. It’s known for its walkable streets, cozy cafes, and proximity to downtown Portland, making it perfect for those who want city energy with a neighborhood feel.
• The Pearl District
  One of Portland’s most vibrant areas, the Pearl District is filled with trendy restaurants, art galleries, and boutique shopping. Modern apartments and renovated lofts attract renters who enjoy an active, walkable lifestyle surrounded by culture and entertainment.
• Southwest Hills
  This scenic residential area features tree-lined streets, sweeping city views, and easy access to hiking trails and parks. It’s ideal for those who appreciate a quiet, upscale atmosphere while remaining close to the heart of the city.

West Haven-Sylvan offers a serene hillside lifestyle with quick access to Portland’s vibrant city energy. Whether you’re looking for natural beauty, modern comfort, or a well-connected location, here are some of the unique features that make living in this area truly special:

• Ideal Location
  Perfectly positioned between downtown Portland and the West Hills, West Haven-Sylvan offers an easy commute to major employers like Nike and St. Vincent Hospital. With nearby access to Highway 26 and local transit, residents enjoy both convenience and a peaceful retreat from the city’s bustle.
• Outdoor Adventures
  Surrounded by lush greenery, this area is a haven for outdoor enthusiasts. Forest Park, Hoyt Arboretum, and the Portland Japanese Garden are all close by, offering countless opportunities for hiking, biking, and exploring nature.
• Premium Living
  Communities like Commons at Sylvan Canyon feature modern studio and one-bedroom apartments with upscale finishes, smart thermostats, full-size laundry, and panoramic forest views. Thoughtfully designed amenities such as a fitness center, outdoor fire pit, and dog wash station make everyday living both comfortable and inspiring.
• Local Community
  West Haven-Sylvan is known for its welcoming, close-knit atmosphere where neighbors enjoy quiet streets, scenic surroundings, and a genuine sense of connection. The neighborhood’s balance of tranquility and accessibility makes it a sought-after destination for those seeking both comfort and community.

There’s no shortage of things to see and do in West Haven-Sylvan! Commons at Sylvan Canyon’s peaceful hillside setting offers quick access to both Portland’s outdoor escapes and its lively cultural scene. Major attractions and activities in the area include:

• Forest Park
• Hoyt Arboretum
• Portland Japanese Garden
• Oregon Zoo
• Portland Art Museum
• Oregon Museum of Science and Industry (OMSI)
• Cedar Hills Crossing
• Pioneer Place
• Timberland Town Center
• Audubon Society of Portland

Yes, public transportation is nearby. 

Commons at Sylvan Canyon in West Haven-Sylvan offers unmatched convenience to many of Portland’s major employers. With quick access to Highway 26, local bike paths, and nearby MAX light rail stations, residents enjoy effortless commutes to leading healthcare, education, and technology hubs, including:

• St. Vincent Hospital
• Nike World Headquarters
• Intel
• Oregon Health & Science University (OHSU)
• Providence Health & Services
• Legacy Health
• Kaiser Permanente
• Portland Public Schools
• Fred Meyer / Kroger

At Commons at Sylvan Canyon, you'll find a variety of amenities that make living in scenic West Haven-Sylvan even better, such as:

• Seasonal Pool & Fire Pit Lounge
  Enjoy a peaceful escape with a refreshing swim or gather with friends around the outdoor fire pit on the sundeck. These inviting spaces create the perfect balance of relaxation and social connection.
• 24-Hour Fitness Center
  Stay active on your schedule in the modern fitness studio, open around the clock and fully equipped for both strength training and cardio. It’s a convenient way to maintain your wellness routine without ever leaving home.
• Business Center with West Hills Views
  Find focus and inspiration in the community’s business center, where panoramic West Hills views create a calm and uplifting workspace perfect for remote work or study sessions.
• Modern Interiors & Pet-Friendly Comforts
  Inside each home, enjoy sleek finishes like quartz countertops, stainless-steel appliances, and oversized windows. With in-home laundry, smart thermostats, and a pet wash station, every detail supports comfort, convenience, and style.

Our community is near the zoo, hospitals, freeway, and parks. Please visit our MAPS page for more details.

We are located in Portland District 1J.

The nearest dog park is five minutes away. 

Yes, there are bike trails nearby. 

Residents shop at grocery stores located two miles away.

The nearest coffee shop is Starbucks, located half a mile away.

Our property offers a gym, pool, spa, and outdoor BBQ area. Please visit the Amenities page for more details. 

The spa is available all year round, and the pool is open from May to Labor Day.

Yes, parking is available. 

All units have a washer and dryer inside.

Yes, our community is pet-friendly.

There are pet fees and a deposit. Please contact the office for more details. 
 

There is a limit of no more than two pets per unit.

No, there is no pet park on the property.

The standard appliances include a microwave, stove, fridge, dishwasher, and disposal.

No, we do not offer furnished apartments.

Yes, short-term leases are available. Please call the office for more information.

No, we do not offer corporate leases.

No, we have parcel lockers for package deliveries.

The gym features weights, cardio machines, and multi-use machines.

 Quiet hours begin at 10 p.m. 

No, tours are free. 

You can walk in or make an appointment.

The management office is open Monday - Saturday from 9 a.m. to 7 pm and Sunday from 10:00 am - 6:00 pm.

You can apply online or call the office for assistance.

Applications are typically approved within 24 hours. 

 

You will pay the deposit and a prorated amount of rent depending on your move-in date.

 You can pay rent online using a check, credit card, or Visa debit card.

Yes, there are utility fees.

 Yes, renter's insurance is required. 
 

None of the utilities are included in your rent. 

We will provide you with a list of utility providers to contact.

Xfinity is the preferred provider for Internet and cable. 

 

Yes, we offer a referral bonus of $300. 

Guests can stay for up to 14 days and will need a parking permit. 

 

No, we do not offer price reductions for longer leases or paying rent in advance. 
 

No, you will need to pay a new security deposit for the new community.

No, subletting is not permitted. 

You will need to pay 45 days of rent.

We inspect the apartment home and ensure that everything is in good working order and condition or brand new.

Yes, we have on-site maintenance.

You can place a request through the portal or call the office for assistance.

Maintenance issues are typically addressed within 24 hours.

No, you do not need to be present for a service technician to perform work.

If you are locked out, you will need to contact a locksmith.

You may decorate your apartment, but changes to the interior or painting walls are not permitted.

From HWY 26, head to Montgomery Street and take a right onto Canyon. Please visit our Maps page for more details. 

The nearest cross street is Montgomery and Canyon.